Last updated: 09/15/2025

We understand that plans can change. This policy outlines our terms for cancellations and refunds.

1. Cancellations

• Cancellations made 48 hours or more in advance will receive a full refund.

• Cancellations made within 48 hours may forfeit the deposit or incur a 20% cancellation fee.

• No-shows or cancellations at the time of service are non-refundable.

2. Rescheduling

• You may reschedule up to 24 hours before your appointment with no penalty.

• Rescheduling requests within 24 hours are subject to availability and a $25 fee.

3. Weather Conditions

• If a session is canceled due to unsafe weather (wind, rain, low visibility), we will offer to reschedule at no cost.

• If rescheduling is not possible, a full refund will be issued.

4. Refund Processing

• Approved refunds will be processed within 5–7 business days.

• Refunds will be returned via the original payment method.

For any questions, please contact:
📧jackson.c.gutierrez@palmettoskyworks.com

📞 864-382-0346